Refund Policy

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Eugene’s guarantees that you will be satisfied with all of the products we offer. We want you to be completely happy with anything you buy from us. We even let you think about it for up to 30 days. If, for whatever reason you are not completely satisfied, you may return unworn merchandise with all tags attached for an exchange or refund.

When returning your order, be sure to include your order number or a copy of your original packing slip and indicate if you would like a refund or would prefer an exchange. When requesting an exchange, please provide the style, size and color of the new item you wish to receive.

If you do not have your invoice copy, please be sure to indicate your name, address, order number and reason for the return on a separate piece of paper.

Most returns are processed within 5 business days after we receive your parcel. We will notify you via e-mail once we have received and processed the returned item.

Send the return to:
Eugene LLC
3645 Marketplace Way Ste. 136-59
Atlanta Georgia 30349

Only items that have been purchased from this website can be returned according to the following policy.

  • Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
  • Customers will be responsible for all shipping costs unless the product(s) received was damaged.
  • All returns must be sent back within 35 days of the invoice date.
  • Any returns received within a 90 day period, must be an exchange or store credit only.
  • All other returns will be sent back to the customer.
  • All returns MUST be in saleable condition and include its original packaging with tags attached.
  • Fragrance & Beauty Products: FINAL SALE, NO returns will be accepted.
  • Swim Wear: Sanitary patch must be intact and not removed from the garment along with all original tags still attached.
  • We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.

Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.\

You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.

OR

Note to issue a Store Credit

  • If your exchange is out of stock or on back order, a refund or store credit must be issued.
  • If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.